This Privacy Policy is meant to help you understand the processing of
information provided or collected on this website. It also explains the
processing of information provided or collected by using the Company's
applications on third-party websites or platforms. The Company values
the user's personal information, and we will notify you through the
Privacy Policy about the Company's purpose and methods of using personal
information provided by the user and what measures are being taken to
protect personal information. This Policy will take effect from 1 Dec,
2023. Future revisions to this Policy will be updated on the Calgo
website ( https://calgo.io/terms/privacy ), and we will notify you of
any changes to these Terms by modifying the [last update date] within
the Terms. Terms used in this Privacy Policy shall have the meaning set
forth in the relevant laws and regulations and the Company's terms and
conditions; other matters shall be subject to general commercial
practice. ※ This Service is for users who are 18 years of age or older,
and children under the age of 18 are not eligible to sign up for or use
the Service.
1. TYPES OF PERSONAL INFORMATION COLLECTED AND COLLECTION METHODS
1.1. TYPES OF PERSONAL INFORMATION COLLECTED
Information Provided by Users When a user signs up for membership and
uses a Calgo Service, the Company collects personal information provided
directly by the user. E-mail, password and mobile phone number will be
collected as required items when signing up by email. When a user
requests that a freeze of their account is lifted, the user's name,
gender, identification card, selfie with ID and proof of residence will
be collected as required items necessary for identity verification. When
a member starts using the Calgo INVEST product after signing up, the
email verification information registered at the time of signing up will
be collected as a required item. Upon the first withdrawal of digital
assets deposited by a user after signing up for membership, the mobile
phone number will be collected as a required item. When a user withdraws
digital assets exceeding a certain amount, the user's name, gender,
identification card, selfie with ID, and proof of residence will be
collected as required items necessary for identity verification.
Information Collected When Users Use the Service In addition to the
information directly provided by a user, the Company may collect
information while the user uses the Company's services. When a member
sets up 2-Step verification after signing up, verification information
will be collected as optional items. When a user contacts the Company
through the customer center, information including name and e-mail will
be collected as optional items. When using the Service, information
generated during use will be collected, including, but not limited to,
the browser type and settings, environment information such as device
data, as well as usage type and. IP addresses, cookies, device
information, date and time of visit, service usage records, and improper
usage records may be generated and collected. Additional personal
information may be collected in the process of applying for events and
prizes. If it is necessary to collect additional personal information,
we will notify the user with regard to personal information to be
collected, the purpose of collection and use of personal information,
retention and use period of personal information and will request
consent at the time of collection.
1.2. COLLECTION METHODS
The Company collects user information in the following ways: Web page,
written form, fax, telephone, e-mail, data collection tool, etc.;
Provision through partner companies.
2. USE OF COLLECTED INFORMATION
The Company uses the collected user information for purposes including :
If it is necessary to use the information for purposes other than those
specified in this Privacy Policy, the Company shall take every
reasonable effort to obtain the user's consent. Protecting users and
service operation, including by preventing and sanctioning actions that
interfere with our ability to comply with applicable laws and legal
obligations or smoothly operate the services, preventing account theft,
preserving records for dispute settlements, and handling customer
inquires Fulfilling contracts and paying out profits in relation to
providing services requested by users Improving existing services,
developing new services Collecting statistics on users' use of services,
providing services or advertisements according to statistical
characteristics Notifying of changes to Company's sites or policies
Providing information about promotional events and opportunities for
participation therein Other uses with the user's prior consent. The
Company uses the collected user information for purposes including :
3. DISCLOSURE OF COLLECTED INFORMATION
The Company will not disclose the collected user information to third
parties except in the following cases: Legal Needs Where the Company is
obliged to disclose it in accordance with applicable laws Where an
investigative authority requests disclosure in accordance with the
procedures and methods prescribed by the law for investigation purposes
Disclosures to Company's partners and service providers Where the
Company's partners or service providers perform services on behalf of
the company, including but not limited to security authentication
(Two-factor,2fa), identity verification, and dispute resolution With
user's Prior Consent Where a user chooses to share the user's personal
information with a certain company to receive information on the service
of the company Where a user otherwise agrees in advance
4. COOKIES, BEACONS AND SIMILAR TECHNOLOGIES
The Company may collect aggregated, non-personal information through
cookies or web beacons. A cookie is a small piece of data sent by the
Company's web server to the user's browser and stored on the user
computer's hard disk. Web beacons are small strings of code that are
placed on a website or in an email. They allow checking that a user has
interacted with specific web or email content. If cookie technology is
not available, as in mobile applications, we may also use technology
that performs similar functions to cookies (for example, advertising
identifiers). These features are used to customize the user experience
by evaluating and improving the services and to enable us to provide
better services for our users.
5. PERIOD OF PERSONAL INFORMATION RETENTION AND USAGE
The Company will dispose of the user's personal information without
delay once the Company has attained the purpose of collecting and using
the user's personal information, once the legal or managerial necessity
for said personal information is removed or at the user's request.
Notwithstanding the above, if a related law or regulation requires the
retention of personal information, the Company will store member
information. Records pertaining to contracts on electronic transactions,
payments, supply shall be stored for a specified period. The type of
information stored, and retention period are as follows: Records of
contracts and subscription withdrawals: 5 years Records of payments and
the supply of goods, etc.: 5 years Records of consumer complaints or
dispute settlement: 3 years Records of credit information
collection/processing and use thereof: 3 years.
6. PROCESS AND METHOD OF DISPOSING OF PERSONAL INFORMATION
As a matter of principle, as soon as the purpose of collecting and using
personal information is attained, the Company disposes of such
information without delay. Notwithstanding the above, information of
which retention is required by law or regulation, such information will
be disposed of after it has been stored for the legally required period.
In such cases, personal information that is separately stored and
managed will never be used for any other purpose unless required by law
or regulation. Paper records containing personal information are
shredded or incinerated, and personal information stored in electronic
files is deleted by technical means that make recovery impossible.
7. USERS' RIGHTS
The user or their legal representative, as a subject of personal
information, may exercise the following rights: Correction or deletion
of personal information Temporarily suspending the processing of
personal information Request for withdrawal of consent previously
provided
8. USER'S OBLIGATIONS
Members have not only rights to be protected in relation to personal
information, but also obligations to themselves protect their personal
information and not to infringe on others' information. Please be
careful not to leak your personal information, including your password
nor to damage others' personal information. Responsibilities for
incidents caused by incorrect information entered by members rest with
the members themselves. Members are obliged to prevent incidents by
entering up-to-date personal information accurately. If a member fails
to fulfill the above responsibilities and causes damage to the
information and dignity of another person, the member may be held liable
in accordance with relevant laws.
9. SECURITY
The company is implementing security measures, including those described
in Articles 8 and 9, to prevent unauthorized access, disclosure, use,
and modification of users' personal information.
10. PROTECTION OF PERSONAL INFORMATION OF MINORS
In principle, the Company does not allow membership registration under
the age of 18 nor collect their information.
11. TECHNICAL/MANAGEMENTAL PROTECTION MEASURES FOR PERSONAL
INFORMATION
Countermeasures against Hacking The Company does endeavor to prevent the
leakage of or damage to members' personal information from hacking or
computer viruses. We prevent members' personal information or data from
being leaked or damaged and make it possible to securely transmit
personal information on the network through encrypted communications. In
addition, we use a firewall system to control unauthorized access from
outside. Minimization and Training of Personnel Handling Personal
Information The Company's staff handling personal information is limited
to personnel directly performing a relevant task. To this end, a
separate password is given and updated regularly. We are always
emphasizing compliance with relevant regulations such as the Company's
Privacy Policy and protection measures through regular training for
personnel. Operation of Organization Exclusively for Protection of
Personal Information The Company maintains an in-house organization
exclusively for protecting personal information responsible for checking
compliance of the Company's Privacy Policy and protection measures. If a
problem is found by checking the observance of the personnel in charge,
the Company does immediately take measures to rectify and contain it.
However, the Company is not responsible for any problems caused by the
leakage of personal information due to the negligence of the members
themselves or for reasons other than the Company's intention or gross
negligence.
12. CHANGE OF PRIVACY POLICY
The Company reserves the right to modify or change the Company's
Policies at any time. The revised Company's Policies will be announced
through notice on the Company's website (or through individual notice
such as by email). If required by relevant law, the Company will ask for
the user's consent.
13. CONTACT INFORMATION FOR COMPANY
If you have any questions about this Policy or wish to update your
information held by the Company, please contact the Company at the
following E-mail address:
Company Name: Calgo S.A.
Email address: support@calgo.io